Flawsnap
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Report bugs from any site with the Chrome extension

The Flawsnap extension lets your team report from any website, including ones you cannot add a script to, straight to the same board as the widget.

Install the Flawsnap extension from the Chrome Web Store in Chrome, Edge or Brave, then sign in with your Flawsnap account. On any page, click the toolbar icon to mark up a screenshot or record the tab. The report goes to the project whose allowed domains match the site, with no code added to the site.

Steps

  1. 1

    Add the extension

    Open the Flawsnap extension on the Chrome Web Store and choose Add to Chrome. It works in Chrome, Edge and Brave.

  2. 2

    Pin it

    Pin Flawsnap from the browser’s extensions menu so the icon stays in the toolbar.

  3. 3

    Sign in

    Click the icon and choose Sign in to Flawsnap. A Flawsnap tab opens; sign in there (or confirm if you already are) and the extension is connected to your account.

  4. 4

    Check the project

    On the site you want to test, click the icon. The extension picks the project whose allowed domains include the site; if none match, choose the project from the list.

  5. 5

    Report a bug

    Mark up a screenshot of the tab (box, arrow, draw, text, blur) or record the tab, add a title, priority and category, and send. It lands on the project’s board like any widget report.

When to use the extension instead of the widget

The website widget is one script tag, and anyone visiting your site can report with it. The extension is for your team: it needs a Flawsnap account, and it works on sites where you cannot or would rather not add code.

  • Client sites you can’t edit, or sites where adding a script needs a release.
  • Staging and preview builds that don’t carry the widget.
  • Third-party pages your product depends on, such as a payment provider’s hosted page.
  • Long flows: recording the tab follows you across page loads, so the steps write themselves.

You can use both: visitors report with the widget, your team reports with the extension, and everything lands on the same board.

What a report from the extension includes

  • A screenshot taken by the browser, marked up with the same tools as the widget, including blur for anything private.
  • A tab recording, if you choose to record: a video of the tab, across page loads, for up to five minutes. Stop it from the toolbar icon. Recordings are part of Pro, and the project must allow them.
  • Console errors and failed requests, on sites where you turn on Capture logs on this site. The browser asks for access to that one site; the extension never asks for all sites at once.
  • The page and browser details, as with every report.

Permissions, and why

The extension asks for as little as it can: access to the tab you clicked the icon on (activeTab), tab capture and an offscreen page for recordings, scripting and storage. Log capture is granted one site at a time, when you ask for it on that site.

Troubleshooting

  • It reports to the wrong project. Add the site’s domain to that project’s allowed domains in Flawsnap, or pick the project from the list in the extension.
  • No console or network details. Turn on Capture logs on this site for that site, then reproduce the bug again.
  • No record option. Recordings need the Pro plan and recordings turned on for the project.
  • “This project isn’t taking reports right now.” The organization’s subscription isn’t active; an owner or admin can renew it under Billing.

Questions

Does the extension need code on my website?
No. It works on any site you open in Chrome, Edge or Brave. Only the website widget needs a script tag.
Can my customers use the extension?
It is meant for your team: it signs in with a Flawsnap account. For customers and visitors, use the website widget, which needs no account.
Does it work in Firefox or Safari?
Not today. The extension is for Chromium browsers: Chrome, Edge and Brave.

Try it on your own site

7-day free trial, then $9 a month for Starter or $19 for Pro, per organization, with unlimited team members.

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