How does the free trial work?

Pick a plan and add a card. The first 7 days are free and the card is charged on day 8, unless you cancel before then. Each organization gets one trial.

In Flawsnap, open Billing and choose Manage billing. Cancel during the trial and you're never charged; after that, your plan runs to the end of the month you've paid for.

Yes. Switch between Starter and Pro any time from Billing → Manage billing. The difference is prorated on your next invoice.

Where are invoices, and is tax included?

Payments run through Stripe, which emails a receipt each month; every invoice is under Billing → Manage billing. Prices are in US dollars and exclude tax, which is added where applicable from your billing address.

What happens when the trial ends?

Your card is charged for the plan you picked and everything carries on. If you cancelled, or a payment fails and isn't fixed in time, the organization becomes read-only: everything stays visible, but new reports aren't taken until you choose a plan.

Pricing

Two plans. Try either free for 7 days.

7-day free trial, card required, cancel anytime. Billed monthly in USD, plus tax where applicable. Prices are per organization, with unlimited team members.

Flawsnap Starter

$9 / month

7-day free trial · card required · cancel anytime

Bug reports with annotated screenshots
Console and network logs
Device and browser details
Team boards and docs
Website widget
Flutter SDK
Chrome extension
Error tracking
Sign-in protected by Cloudflare Turnstile
Unlimited team members

Start 7-day free trial

Flawsnap Pro

Full access

$19 / month

7-day free trial · card required · cancel anytime

Everything in Starter
Insights: user journeys, screens and API timing
Screen recordings
AI connectors for Claude and ChatGPT (MCP)
API keys for coding agents

Start 7-day free trial

By starting a trial you agree to the Terms of Service and the subscriptions, billing and cancellation policy.

Compare the plans

What Flawsnap Starter and Flawsnap Pro include
Feature	Starter$9 / month	Pro$19 / month
Bug reports with annotated screenshots
Console and network logs
Device and browser details
Team boards and docs
Website widget
Flutter SDK
Chrome extension
Error tracking
Sign-in protected by Cloudflare Turnstile
Unlimited team members
Insights: user journeys, screens and API timing	–
Screen recordings	–
AI connectors for Claude and ChatGPT (MCP)	–
API keys for coding agents	–

Billing questions

How Flawsnap compares

Honest notes on the tools people compare us with. Read more: Flawsnap vs Marker.io, Flawsnap vs BugHerd, Flawsnap vs Userback, Flawsnap vs Jam, or all 11 comparisons.

Flawsnap compared with Marker.io, BugHerd, Userback, Jam
Feature	Flawsnap	Marker.io	BugHerd	Userback	Jam
Entry price	$9/mo Starter, billed monthly ($19/mo Pro)	$39/mo Starter billed annually, $59/mo billed monthly	$42/mo Standard billed annually, $50/mo billed monthly	Free plan (2 seats); Team $39/mo billed annually, $49/mo billed monthly	Free plan; Team $14 per creator/mo, billed yearly
Team members	Unlimited team members	3 members on Starter (more cost extra)	5 members on Standard; unlimited guests	5 seats on Team	5 creators on Free; Team priced per creator
Try it	7-day free trial, card required	15-day free trial, no card	Free trial	Free plan	Free plan; 14-day Team trial
Website report button	Yes, one script tag	Yes	Yes (reviewers sign in to BugHerd)	Yes	Recording links you share (no always-on report button)
Browser extension	Chrome, Edge and Brave (Chrome Web Store)	Chrome, Firefox, Edge	Chrome, Edge, Firefox, Safari	Chrome, Firefox, Edge	Chrome
Console and network logs	Yes, on every plan	Yes, from the Team plan ($149/mo annually)	Not confirmed	Yes, from Business ($89/mo annually), through the widget	Yes, on every plan
Video / recordings	Screen recordings on Pro	Session replay, from the Team plan	Short video feedback	Video feedback; session replay from Business	Screen recording is the core product
Mobile app SDK	Flutter SDK (iOS and Android), on every plan	React Native SDK (beta, on request)	No native app SDK (mobile websites work)	iOS, Android and React Native SDKs, on Business Plus ($159/mo annually)	Not confirmed
AI agents (MCP)	Claude and ChatGPT connectors, MCP for coding agents (Pro)	MCP server (Claude, ChatGPT, Cursor and others), from Starter	MCP server (beta) on every paid plan	MCP server (Claude, ChatGPT, Cursor and others)	MCP server (Claude, ChatGPT, Cursor and others), on Free

Competitor details as of November 2026, from their own pricing and help pages. Prices and features may have changed since; check their sites. Empty cells are things we couldn't confirm. Spot a mistake? Email [email protected] and we'll fix it.

Sources

Billing details: subscriptions, billing and cancellation. Not sure yet? Try the live demo or read what Flawsnap does