Do my customers need an account?

No. Anyone on your site or app can report.

Can my team report as themselves?

Yes. Turn on team sign-in for the project and members sign in from the widget. Their reports carry their name.

Can another site use my widget?

It only works from the websites you list in the project.

Does it work with Claude and ChatGPT?

Yes. Add Flawsnap as a connector in Claude or ChatGPT, sign in, and ask about your reports and boards, or let it comment and move cards. Coding agents like Claude Code, Cursor and VS Code connect too.

Each company has its own space. Blur hides anything private before it's sent.

How does the free trial work?

Pick a plan and add a card. The first 7 days are free and the card is charged on day 8, unless you cancel before then. Each organization gets one trial.

In Flawsnap, open Billing and choose Manage billing. Cancel during the trial and you're never charged; after that, your plan runs to the end of the month you've paid for.

Yes. Switch between Starter and Pro any time from Billing → Manage billing. The difference is prorated on your next invoice.

Where are invoices, and is tax included?

Payments run through Stripe, which emails a receipt each month; every invoice is under Billing → Manage billing. Prices are in US dollars and exclude tax, which is added where applicable from your billing address.

What happens when the trial ends?

Your card is charged for the plan you picked and everything carries on. If you cancelled, or a payment fails and isn't fixed in time, the organization becomes read-only: everything stays visible, but new reports aren't taken until you choose a plan.

01 / Visual bug reporting

Circle the bug.
We bring the proof,and your AI agent can fix it.

Start free trial Watch the tour Add to Chrome

Watch the 1:47 intro

Plays from YouTube (youtube-nocookie.com). Watch on YouTube

Used by teams at

One portal. Three ways in.

Your users spot it.
Flawsnap files it with everything you need to fix it.

No more "it's broken" emails. Every report comes with what was on the screen, the errors in the console, the calls that failed and the device it happened on.

Why Flawsnap

Proof for every bug. A fix from your agent.

Priced for small teams.

Starter is $9 a month per organization, with unlimited team members. Marker.io, BugHerd and Userback's paid plans start at $39–$42 a month on annual billing, for 3 to 5 members. See how it compares.

Web and Flutter apps.

One inbox for reports from your website and your Flutter app, with the same screenshot, logs and device details. The flawsnap package is on pub.dev.

AI-native.

Connect Claude or ChatGPT, or a coding agent over MCP, and ask it to fix the latest report. It reads the screenshot, the console and the network calls. How it works.

01
Widget.
One script tag on your website. Visitors box the bug and send it. It only works from the websites you list.
<script src="https://backend.flawsnap.com/widget.js" data-key="pk_…" async></script>
02
Extension.
For Chrome, Edge and Brave. Your team reports from any site, staging included, with no code on it, and records the tab while they click.
Add to Chrome
03
Flutter SDK.
For iOS and Android apps. Testers shake the phone or tap a button to report, and adding it is one package and a few lines of code.
flutter pub add flawsnap

02 / In every report

What it catches.

The proof comes with the report, so you start from the cause instead of a guess.

BoxArrowDrawTextBlur

Order summary

Subtotal$276.00

ShippingFree

Discount−10%

Total$NaN

Pay now

Screenshot

Marked up where it hurts.

Box it, point an arrow at it, draw or type on it. Blur anything private before it is sent.

03 / The tour

From "it's broken" to done.

Two minutes, with captions: a bug gets circled, filed and moved across the board.

2:24 · captions on screen

Read what the video shows

A checkout total shows "$NaN". It gets circled, and Flawsnap turns it into a report.
Reports come into one portal from your website, the Chrome extension and your Flutter app.
Setup: create a project, list your websites and paste one script tag into your site.
Reporting: the "Report a bug" button takes a screenshot to mark up, then a title, a priority and a category. The page, browser, console errors and network requests are attached.
You choose the button's label, colour and position, or hide it on the website or in the app.
The Chrome extension reports from any page, records the tab and can capture logs on sites you allow.
Every report lands in the portal's list, and cards move from Backlog to In progress to QA to Done.

04 / For the whole team

Everyone looks at the same bug.

The repro steps, done for you.

01
Console and network, attached
The error and the failed call arrive with the report, so you start from the cause.
02
The device, every time
Browser, OS, screen size and page.
03
Priority and category
Reporters set a priority and pick a category, such as Frontend or Backend.

What teams say.

“Our users trade and track NEPSE stocks on the web and on mobile, so a bug report that just says 'the portfolio page is wrong' isn't enough. With Flawsnap, our testers circle the problem and the report arrives with the screenshot, the browser and the failed API call. We go straight to the fix instead of asking follow-up questions.”

Money Mitra teammoneymitra.com

“A lot of our feedback comes from people who aren't technical: astrologers, our support team and family members testing new features. Flawsnap lets them point at the problem and send it in one click, and our developers get everything they need to reproduce it.”

Nava Kundali teamnavakundali.com

“We review our website and booking pages with a mix of creators, staff and developers. Flawsnap turned scattered WhatsApp screenshots into one board, where every issue has the page, the device and a clear note of what's wrong.”

Creators Headquarters Nepal teamcreatorshqnepal.com

“Shainee is one app with many parts, built in Flutter and on the web. Flawsnap works in both, so reports from the app and the website land on the same board, with the screen, the device and the console output attached. Asking Claude to read a report and suggest a fix has become part of our routine.”

Shainee teamshainee.app

05 / Built in

A board that comes with the bug.

Columns like Backlog, In progress, QA and Done. Drag the card and the report moves with it. QA can send it back.

06 / Try it here

Box the bug yourself.

This checkout is broken on purpose. Drag a box around what looks wrong and see the report it files.

07 / Pricing

Two plans. Try either free for 7 days.

7-day free trial, card required, cancel anytime. Billed monthly in USD, plus tax where applicable. Prices are per organization, with unlimited team members.

Flawsnap Starter

$9 / month

7-day free trial · card required · cancel anytime

Bug reports with annotated screenshots
Console and network logs
Device and browser details
Team boards and docs
Website widget
Flutter SDK
Chrome extension
Error tracking
Sign-in protected by Cloudflare Turnstile
Unlimited team members

Start 7-day free trial

Flawsnap Pro

Full access

$19 / month

7-day free trial · card required · cancel anytime

Everything in Starter
Insights: user journeys, screens and API timing
Screen recordings
AI connectors for Claude and ChatGPT (MCP)
API keys for coding agents

Start 7-day free trial

By starting a trial you agree to the Terms of Service and the subscriptions, billing and cancellation policy.

Compare the plans

What Flawsnap Starter and Flawsnap Pro include
Feature	Starter$9 / month	Pro$19 / month
Bug reports with annotated screenshots
Console and network logs
Device and browser details
Team boards and docs
Website widget
Flutter SDK
Chrome extension
Error tracking
Sign-in protected by Cloudflare Turnstile
Unlimited team members
Insights: user journeys, screens and API timing	–
Screen recordings	–
AI connectors for Claude and ChatGPT (MCP)	–
API keys for coding agents	–

Billing questions

How Flawsnap compares

Honest notes on the tools people compare us with. Read more: Flawsnap vs Marker.io, Flawsnap vs BugHerd, Flawsnap vs Userback, Flawsnap vs Jam, or all 22 comparisons.

Flawsnap compared with Marker.io, BugHerd, Userback, Jam
Feature	Flawsnap	Marker.io	BugHerd	Userback	Jam
Entry price	$9/mo Starter, billed monthly ($19/mo Pro)	$39/mo Starter billed annually, $59/mo billed monthly	$42/mo Standard billed annually, $50/mo billed monthly	Free plan (2 seats); Team $39/mo billed annually, $49/mo billed monthly	Free plan; Team $14 per creator/mo, billed yearly
Team members	Unlimited team members	3 members on Starter (more cost extra)	5 members on Standard; unlimited guests	5 seats on Team	5 creators on Free; Team priced per creator
Try it	7-day free trial, card required	15-day free trial, no card	Free trial	Free plan	Free plan; 14-day Team trial
Website report button	Yes, one script tag	Yes	Yes (reviewers sign in to BugHerd)	Yes	Recording links you share (no always-on report button)
Browser extension	Chrome, Edge and Brave (Chrome Web Store)	Chrome, Firefox, Edge	Chrome, Edge, Firefox, Safari	Chrome, Firefox, Edge	Chrome
Console and network logs	Yes, on every plan	Yes, from the Team plan ($149/mo annually)	Not confirmed	Yes, from Business ($89/mo annually), through the widget	Yes, on every plan
Video / recordings	Screen recordings on Pro	Session replay, from the Team plan	Short video feedback	Video feedback; session replay from Business	Screen recording is the core product
Mobile app SDK	Flutter SDK (iOS and Android), on every plan	React Native SDK (beta, on request)	No native app SDK (mobile websites work)	iOS, Android and React Native SDKs, on Business Plus ($159/mo annually)	Not confirmed
AI agents (MCP)	Claude and ChatGPT connectors, MCP for coding agents (Pro)	MCP server (Claude, ChatGPT, Cursor and others), from Starter	MCP server (beta) on every paid plan	MCP server (Claude, ChatGPT, Cursor and others)	MCP server (Claude, ChatGPT, Cursor and others), on Free

Competitor details as of November 2026, from their own pricing and help pages. Prices and features may have changed since; check their sites. Empty cells are things we couldn't confirm. Spot a mistake? Email [email protected] and we'll fix it.

Sources

08 / Questions

Asked and answered.

Not ready yet? Get product news.

Occasional emails about new features and big releases. A few emails at most; we never share your address.

Stop guessing what broke.

Start free trial See pricing Add to Chrome

Your reports stay in your company's own space.

Circle the bug.We bring the proof,and your AI agent can fix it.